Auxilium Health

Distribution Coordinator

Oshawa, ON, Canada
Full Time
Entry Level

#LI-DNI

JOB DESCRIPTION

POSITION                                           Distribution Coordinator
COMPANY AND LOCATION             Auxilium Health, Head Office (Hybrid; 1 Day Remote)
EMPLOYMENT TYPE                                Permanent, Full-time
HOURS WORKED                                      37.5 hours per week, Monday to Friday, 9 am-5 pm       

DEPARTMENT                                    Patient Support Programs
REPORTING TO                                 Manager, Patient Support Programs
DIRECT REPORTS                              No                  
LAST UPDATED                                  December 2025

POSITION SUMMARY:
The Distribution Coordinator supports the accurate and timely distribution of Program doses and materials by confirming patient eligibility, preparing delivery documentation, and maintaining accurate records within the Program CRM. This role coordinates weekly dose deliveries with field personnel and third-party partners, manages purchase orders and inventory levels, and responds to inquiries in a professional and timely manner. Strong attention to detail, organizational skills, and the ability to work in a fast-paced, compliance-driven environment are essential.
GENERAL RESPONSIBILITIES & ESSENTIAL FUNCTIONS:
  • Investigate and confirm patient eligibility for scheduled receipt of Program doses, ensuring correct and timely fulfilment
  • Prepare all required documentation for weekly dose deliveries, including letters, labels and packing slips, with a high level of accuracy and attention to detail
  • Document and track all approved Program doses within the appropriate Program CRM, including the creation, maintenance, and reconciliation of required records
  • Liaise with field personnel to communicate weekly delivery details and coordinate scheduled pick-ups
  • Generate Program purchase orders and submit requests to third-party partners for dose preparation and packaging
  • Prepare, coordinate, and distribute Program material requests, ensuring accuracy, completeness, and timely delivery
  • Maintain appropriate inventory levels by placing orders as needed, ensuring minimum on-hand quantities are met
  • Respond to inbound inquiries in a professional, timely, and courteous manner, providing accurate information and appropriate support
  • Oversee program email, monitor incoming messages, and respond to requests from clinic and pharmacies
  • Liaise with pharmacies and clinics through written communication to determine patient’s coverage eligibility
  • Assist with additional administrative or operational tasks as assigned by management
     
QUALIFICATIONS:
  • Proven ability to work in a fast-paced environment with shifting priorities and multiple competing deadlines
  • An analytical mind, able to interpret and analyze large amounts of data with attention to detail
  • Excellent written and verbal communication skills; strong interpersonal and customer service abilities
  • Strong organizational and problem-solving skills
  • Dependable, punctual, and team-oriented
  • Proficiency with Microsoft 365; experience with Zoho Inventory or similar inventory systems considered an asset
  • Experience with Salesforce CRM is an asset
EDUCATION:
  • Completion of Secondary School required
  • Completion of post-secondary school preferred, or equivalent experience
WORKING CONDITIONS:
  • Office-based role with a combination of sitting, standing, and light physical activity
  • Regular use of computer and standard office equipment
  • Ability to lift and handle materials up to 25 lbs
  • Occasional extended periods of standing or walking may be required when organizing inventory or preparing shipments

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